STC CEM Active probe
Customer: STC KSA
Saudi Telecom Company, is a Saudi Arabia-based telecommunications company that offers landline, mobile, Internet services and computer networks.
Business Objective
To provide best mobile experience and service quality.
To secure business success with accurate billing and fraud management.
To drive future growth with best performing apps and innovations for happy subscribers and customers.
Approach
Deployment of SIGOS probes around the kingdom.
Automated QoS and QoE end to end testing for all services and all technologies.
Technology
SIGOS Site System
SFR Self Care Content management
Customer: SRF France
SFR is the second telecom operator in France. It provides quadruple play services (Mobile, Fix, Internet and TV). Now serving well over six million customers.
Business Objective
To provide customer satisfaction with customer self-service via the Web.
To reduce operator costs and increase revenue recovery through online payment.
Approach
Incremental approach to introduce self-service functionalities for land line customers.
System and data Integration with billing and CRM legacy systems.
Technology
Java, Jones
ORANGE BPM transformation
Customer: ORANGE France
Orange is the first and the incumbent land line operator in France.
Business Objective
Quick launch of new and complex products and services (time to Market).
Reduce operator costs, ensure billing accuracy and increase revenue recovery.
Consolidate systems to reduce IT costs.
Simplification of business processes.
BPA of existing processes and transactions
Approach
Business process reengineering of existing transaction and processes.
Process Modelling– Through dedicated web tool, Orange can define any business transaction and process based on human business language and rules.
Technology
Java, IBM, ILOG
BOUYGUES Provisioning convergence
Customer: BOUygues France
Bouygues Telecom’s the third mobile operator in France.
BT offers prepaid and post-paid mobile services to over three millions customers.
Business Objective
Converge the prepaid and post-paid provisioning systems in one unified solution.
Consolidate systems to reduce IT costs.
Simplification of business processes.
Approach
Business process Reengineering of the provisioning process flows.
Data Migration of prepaid customers from provisioning platform to new unified provisioning system.
Technology
Kabira